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Política de reembolso

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you have any problems with your order do not hesitate to contact me, most of my pieces are made to custom order or are small series.

If your item is not a custom piece you have 30 days to exchange or return it, to be able to make a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Unfortunately I cannot return custom made items, gold or ash pieces, as they are personalised pieces.
Even so my priority is that you are happy with your piece, please contact me if you have any problems.

There are certain situations in which only partial refunds will be granted (if applicable)
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tessjewelsdesign@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tessjewelsdesign@gmail.com and send your item to: C/Vencejo 1, URB. los Ranchos, casa, 28260 Galapagar, Madrid, España.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: C/Vencejo 1, URB. los Ranchos, casa, 28260 Galapagar, Madrid, España

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.